Trade policy

1) Order confirmation
1.1) Placing Orders - Please review our order process workflow for ordering procedures.


1.2) Artwork - Digital artworks can be emailed to artwork@sunmigroup.com Preferred Formats would be Adobe Illustrator or Adobe Photoshop. Artwork should be provided within 10 days after order confirmation. Otherwise the shipment will be postponed accordingly.
1.3) 'Use Date' Confirmation – If a specific 'use date' is required, your shipping schedule confirmation is needed during order  placement.
1.4) Cancellations – Orders cannot be canceled without permission from factory. Customers will be liable for all charges incurred prior to any cancellation.
1.5) Acknowledgements – Receipt of order acknowledgements will be confirmed by fax or email as orders are received.
1.6) Minimum Quantity Ordering (MOQ)
- 500 pieces for any bag that is > US$5.00
-1,000 pieces for any bag that is <= US$5.00
1.7) Pricing
-  All pricing are quoted base on FOB China.
- All pricing we offered include our standard package.
- All Quotation is valid 3 month only.
1.8) Packaging
    OEM Packaging - For any OEM products, client must provide packaging requirement before during quotation process. The packaging requirement should include information on individual packaging, number of pieces per inner box and number of inner box per carton. For any printing of individual packaging with quantity less than 3,000 pcs, we will charge US$200 per film artwork.
    Sunmi Packaging - Sunmi packaging comes with Back cards, Hang tag, Paper card holder, Polybag.
2) Production
2.1) Production Time –  45-60 days after order confirmation
2.2) Order Confirmation – Upon received all requirements listed below should the production begin:
- Deposit / LC received
- A fax copy of signed proforma invoice received.
- Pre-production sample approved
3) Payment
3.1) Banking Charges – Payment made with T/T or LC, Buyers is responsible for all banking charges incurred from their bank and should not deduct the banking charges from the order amount.
3.2) Payment by Letter of Credit – All L/C payment should provide a DRAFT copy to review the terms and conditions before the actual L/C is issued. This could avoid bank charges when amendment occured.
4) Shipping 
4.1) Shipping Port – All quotes are based on FOB China. All goods will shipped from China Port.
4.2) Freight Policy – Customers may choose their forwarding agent or we can use our forwarding agents here with collect charges when the goods arrive the destination
4.3) Ship Mark – Customers should provide their ship marks for carton or else we will use our default ship marks as follows:


5) Samples Request Policy
5.1) Samples Charges – Samples cost 200% of the original unit price. Screen print set up charge is US$100. Providing that customer is responsible for all sample delivery cost, yet when samples charges are below US$50, it will be waived. Samples charges will be refunded when order is placed with amount over US$5,000.00.
5.2) Samples Leadtime – Samples available 3-7 weeks after receipt of requirement.

6) Handling Charges – Please note that all our prices are quoted base on FOB China. The order we assume is container load and if it happens there are partial shipments, there will be handling charges according to the CBM of each Non-container load shipment as the following:

7) Courier Service – FedEx, UPS or DHL account must be provided for couriering the samples.

8) Terms
- 100% irrevocable LC at sight
- 30% deposit and 70% balance 14 days before shipment
- USD200 handling charges below order amount USD 5,000.00

9) Customer Service.
If you have any suggestion or complaint for our company or products, please contactsuperviser@sunmigroup.com